At Crystal Air Cooling & Heating, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, request services, or contact us.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and address (when you fill out forms or request service).
- Payment details when you purchase services.
- Technical data such as IP address, browser type, and device information (when you use our website).
- Service details related to your HVAC systems and customer history.
2. How We Use Your Information
Your personal data may be used for:
- Scheduling and providing HVAC services (installation, repair, and maintenance).
- Sending invoices, receipts, and payment confirmations.
- Responding to inquiries, customer support requests, or complaints.
- Sending updates about promotions, offers, or service reminders (with your consent).
- Complying with legal and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:
- Trusted service partners and technicians who help deliver our services.
- Payment processors to securely handle transactions.
- Legal authorities if required by law or to protect our business and customers.
4. Data Protection & Security
We implement strict security measures to safeguard your personal information, including encryption, secure servers, and restricted access. While we take all reasonable steps to protect your data, no method of transmission online is 100% secure.
5. Cookies & Website Tracking
Our website may use cookies to:
- Improve site functionality and user experience.
- Analyze traffic and visitor behaviour.
- Remember preferences for future visits.
You can adjust your browser settings to refuse cookies if preferred.
6. Your Data Rights (GDPR Compliance)
As a UK resident, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data (where legally permissible).
- Withdraw consent for marketing communications.
- File a complaint with the UK Information Commissioner’s Office (ICO).
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
📍 Address: 74 Berkeley St., Glasgow G3 7DS, United Kingdom
📞 Phone: +447748223245
📧 Email: [email protected]