At Crystal Air Cooling & Heating, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, or communications, including SMS.

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1. Information We Collect

When you visit our website or communicate with us, we may collect the following personal information:

• First Name
• Last Name
• Email Address
• Phone Number

This data is typically collected through contact forms, service inquiries, appointment requests, or special offer sign-ups.

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2. How We Collect Your Information

We collect your personal data when you:

• Fill out any form on our website
• Contact us via phone, email, or SMS
• Opt in to receive SMS or email updates
• Participate in promotions or customer programs

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3. How We Use Your Information

Your information may be used to:

• Respond to service inquiries or requests
• Schedule HVAC appointments or follow-ups
• Send SMS or email confirmations, reminders, and updates
• Share seasonal offers or promotional messages (only if you opt in)

All SMS messages will include clear opt-out instructions, such as replying STOP.

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4. SMS Consent and Opt-Out

By submitting your phone number through our website, you consent to receive SMS communications from Crystal Air Cooling & Heating related to services, appointments, and limited-time offers. Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS at any time by replying STOP. For help, reply HELP or contact us directly using the details above.

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5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. However, we may use trusted third-party platforms (such as SMS or email services) to communicate with you. These providers are contractually obligated to protect your data.

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6. Data Security

We implement industry-standard security protocols to safeguard your information against unauthorized access, disclosure, or misuse.

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7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your personal information

To exercise these rights, please contact us using the contact information above.

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8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your information, please reach out:

Crystal Air Cooling & Heating
📍 2806 EASTWOOD ST, INVERNESS, FL 34452
📧 Email: [email protected]
📞 Phone: +1 (558) 896-6654

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9. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted here along with the updated effective date. We encourage you to review this page periodically.